One of the most common misconceptions about new construction is that your builder's warranty lasts exactly one year.
And then, poof. You're on your own.
Not necessarily.
If you purchased a Mattamy home in Azure Canyon, you may have received several different types of warranty protection, each with its own coverage, limitations, and expiration dates.
Understanding the difference could save you some money and a fair amount of frustration.
First, not all warranties are the same.
New homes typically come with several layers of protection.
Workmanship and materials. This often addresses certain installation issues, finishes, and other construction-related items during the initial warranty period.
Mechanical systems. Some original plumbing, electrical, and HVAC installations may have a different coverage period from cosmetic or finish-related items.
Structural components. Mattamy's published warranty information describes a limited 10-year structural warranty for qualifying structural components, including certain foundations, load-bearing framing, and roof trusses.
Manufacturer warranties. Your air conditioner, appliances, water heater, and other equipment may have warranties provided by their manufacturers, separate from the builder's warranty.
The distinction matters.
For example, an HVAC manufacturer's parts warranty isn't necessarily the same as coverage for the labor required to replace a part.
And a structural warranty doesn't mean that every crack, cosmetic issue, or repair is covered for ten years.
Your original purchase agreement and warranty documents establish what applies to your particular home.
Where do you find your coverage?
Start with the documents you received when you closed.
Look for your original purchase agreement, warranty documentation, homeowner maintenance manual, and equipment information.
If you can't find everything, Mattamy provides customer-care resources online.
Visit Mattamy Homes Customer Care →
The site includes access to warranty documentation, customer-care information, and a service request form.
How should you submit a warranty request?
A little preparation makes the process easier.
1. Identify the issue. Write down exactly what's happening, where it's happening, and when you first noticed it.
2. Document it. Take clear photographs or short videos. Keep relevant maintenance and service records.
3. Check your coverage. Review the applicable warranty terms and maintenance requirements. Avoid assuming an issue is covered simply because a component is still relatively new.
4. Submit the request. Use Mattamy's official customer-care process for builder warranty matters, or contact the applicable manufacturer if the issue concerns separate equipment coverage.
5. Save your correspondence. Keep dated copies of requests, responses, appointments, and completed repairs.
If you're dealing with an active leak, loss of cooling during extreme heat, or another urgent issue, don't wait for a routine service request. Follow the appropriate emergency guidance and take reasonable steps to protect yourself and the property.
What about selling your home?
If you're considering selling, it's worth checking whether any remaining coverage is transferable.
Don't assume that it automatically follows the house.
Transfer requirements vary by warranty, so confirm the terms with the party providing coverage before making representations to a buyer.
Keep your warranty documents and service history together. Even when particular coverage has expired, that information can help a future owner understand the home's systems.
A little perspective from someone who worked in new homes.
Before founding Roche Home Co., I spent nearly a decade in new-home sales, including time with Mattamy Homes.
Today, I'm an independent real estate agent with Brokers Hub Realty. I'm no longer employed by or affiliated with Mattamy, and this article isn't official builder warranty guidance.
I simply think homeowners should know how to use the resources that came with one of the biggest purchases they'll ever make.
And if you're planning to sell your Azure Canyon home, understanding the coverage you have left is one more useful piece of the puzzle.
Mattamy Homes Customer Care and Warranty Resources →
Warranty coverage is subject to each homeowner's original agreement, applicable documents, and manufacturer terms. For coverage determinations or claims, contact Mattamy Homes or the appropriate warranty provider directly.